Royal Oak Tea Spa in Royal Oak, Michigan

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• Rachel Hendrix

  Posted Oct, 06 2019

  This is the worst experience with a company that I have ever had. I bought a Groupon for a couple's massage and called to make a reservation. It took several days for them to respond and set it up as they don't answer the phone. When my husband and I arrived, the building has been turned into a dry cleaner. They have not updated any information on Groupon, their website, or Google maps. I also was not informed of this when I made the reservation. The dry cleaner told us the new address, which was over 20 minutes away. Because they don't answer the phone, there was no way to contact them to say we would be late. When we arrived, the spa was in an office building basement and was now listed under a completely different name. After another lengthy wait, a woman informed us that we were late and they would not be receiving the massages. She was unapologetic and rude. I have never been treated like this at any place of business.

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